FAQs

Do you ship internationally?
We do! We have recently paired with DHL to deliver outside the United States. Shipping costs will be calculated based on the size of the order and teh buyer will be responsible for all customs/import charges that may be incurred.


How do I know what size to order?
We have created a handy chart to help you figure that out! Here.

Is your site secure?
Our site is hosted by Shopify, as such the best encryption and security protocols are in place. Our site is SSL certified, to make sure that you are on our site our URL will always begin https:// and have a padlock to the left of our website URL. Please let us know if you suspect your information has been compromised, CustomerService@aktivstyle.com.

How do I return or exchange an item?
Here is our Return Policy. 

Who do I contact for a press inquiry?
Please email us at info@aktivstyle.com.

How do you determine your nonprofit partners?
Our nonprofits have been chosen based on their transparency and accountability, their financial health based on disclosures on tax returns (Form 990), financial efficiency, high ethical standards, and the amount that goes to the actual charity vs fundraising or staff expenses. We would love to hear from you about charities you think deserve our attention.

How do I purchase a gift card?
Buy an Aktiv gift card here.